Purchases
Refund Policy
Last updated: 16 September 2026
Our approach
We want every customer to receive a working product that matches its description. If you have a problem, email support@appraka.com with your purchase email, product name, and a short description. We will first try to resolve delivery, setup, or compatibility issues promptly.
Requesting a refund
You may request a refund within 14 days of purchase. Eligibility may depend on applicable consumer law and whether digital delivery, download, activation, or substantial use has already begun. Nothing in this policy limits mandatory consumer rights in your country.
How refunds are handled
Paddle is our merchant of record and handles approved refunds to the original payment method. Processing time after approval depends on the payment provider and bank. Currency-conversion or bank fees outside our control may not be recoverable.
Exceptions
Refunds may be declined for abuse, repeated purchases and refunds, license sharing, resale, unlawful use, or issues caused by devices or services clearly listed as unsupported before purchase. We review each request fairly and in line with applicable law.
Contact
Send refund requests to support@appraka.com. Include the transaction reference if available, but never send card numbers, passwords, or identity documents by email.